Terms & Conditions
Article 1 – Definitions
In these terms and conditions, the following terms shall have the meanings ascribed to them:
Cooling-off period: the period during which the consumer can make use of their right of withdrawal;
Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;
Last edited: 19/11/24
Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any means that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the consumer's right to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded as part of an organised system for distance selling of products and/or services between the entrepreneur and the consumer, exclusively using one or more means of distance communication up to and including the conclusion of the contract;
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously in the same place.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Email address: info@multi-lens.com
VAT number: t.b.c.
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be inspected and that they will be sent free of charge upon request as soon as possible.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that they can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer electronically or in another way free of charge upon request.
In case besides these general terms and conditions, specific product or service conditions are applicable, the second and third paragraphs apply by analogy, and the consumer can always invoke the applicable provision that is most favorable to them in case of conflicting general terms and conditions.
If one or more provisions in these general terms and conditions are wholly or partially nullified or annulled at any time, the agreement and these conditions will remain in force for the remainder and the relevant provision will be replaced promptly in mutual consultation by a provision that approximates the purpose of the original as much as possible.
Matters not regulated in these general terms and conditions will be judged "in the spirit" of these general terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted "in the spirit" of these general terms and conditions.
Article 4 – The offer
If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the contract.
Images accompanying products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
the price, excluding clearance costs and import VAT. These additional costs will be borne by the customer. The postal and/or courier service will use the special arrangement for postal and courier services with regard to customs. This arrangement applies when the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (together with any clearance costs charged) from the recipient of the goods;
the possible costs of delivery;
the manner in which the contract will be concluded and which actions are required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, and execution of the contract;
the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
the amount of the rate for remote communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
whether the contract is filed after conclusion and, if so, how it can be accessed by the consumer;
the way in which the consumer, before concluding the contract, can check and, if desired, correct the data provided by them under the contract;
any other languages in which, in addition to Dutch, the contract can be concluded;
the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the event of a continuing performance contract.
Article 5 – The contract
The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur can inform or have investigated whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request, motivated or to attach special conditions to the execution.
The entrepreneur will send the following information to the consumer together with the product or service in writing, or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
the conditions under which and the manner in which the consumer can make use of the right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;
information on warranties and after-sales service;
the data included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract;
the requirements for termination of the contract if the contract has a duration of more than one year or is indefinite.
In case of a continuing performance contract, the stipulation in the previous paragraph only applies to the first delivery.
Article 6 – Right of withdrawal
When delivering products: When purchasing products, the consumer has the option to dissolve the contract without giving reasons for a period of at least 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.
During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a store.
The consumer is only liable for the decrease in value of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 2.
The consumer is not liable for the decrease in value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before or at the conclusion of the contract.
If the consumer makes use of their right of withdrawal, they will notify the entrepreneur within the cooling-off period by means of the model form for withdrawal or in another unambiguous manner.
The consumer will return the product or hand it over to the entrepreneur or a person authorized by the entrepreneur as soon as possible but within 14 days from the day following the notification referred to in paragraph 4. This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer has in any case observed the return period if they return the product before the cooling-off period has expired.
The consumer will return the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the consumer.
When providing services: When providing services, the consumer has the option to dissolve the contract without giving reasons for a period of at least 14 days, starting on the day of entering into the contract.
To make use of their right of withdrawal, the consumer will focus on the entrepreneur's reasonable and clear instructions provided at the conclusion of the offer and/or at the latest upon delivery.
Article 7 – Costs in case of withdrawal
If the consumer makes use of their right of withdrawal, they are responsible for no more than the costs of returning the product.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or conclusive proof of complete return can be provided.
Article 8 – Exclusion right of withdrawal
The entrepreneur can exclude the right of withdrawal of the consumer for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products: which have been created by the entrepreneur in accordance with the consumer's specifications;
that are clearly personal in nature;
that cannot be returned due to their nature;
that can quickly spoil or age;
whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services: concerning accommodation, transport, restaurant, or leisure activities to be performed on a specific date or during a specific period;
of which the delivery has started with the express consent of the consumer before the cooling-off period has expired;
concerning bets and lotteries.
Article 9 – The price
During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur can offer products or services with variable prices that are subject to fluctuations in the financial market over which the entrepreneur has no influence. This link to fluctuations and the fact that any prices mentioned are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and: these are the result of statutory regulations or provisions; or
the consumer has the authority to terminate the contract on the day the price increase takes effect.
The prices mentioned in the offer of products or services include VAT.
Article 10 – Conformity and warranty
The entrepreneur guarantees that the products and/or services comply with the contract, with the specifications stated in the offer, with reasonable requirements of usability, and/or reliability and with the existing statutory provisions and/or government regulations on the day of the conclusion of the contract.
A guarantee arrangement offered by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer, under the contract, can enforce against the entrepreneur.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks of delivery. Returns of products must be in original packaging and in new condition.
The entrepreneur's warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The guarantee does not apply if: the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or otherwise careless handling or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
the defectiveness wholly or partially is the result of regulations that the government has set or will set regarding the nature or quality of the materials used.
Article 11 – Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing product orders and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the company.
Subject to what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after they placed the order. In that case, the consumer has the right to dissolve the contract without costs and the right to any compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible but no later than 14 days after dissolution.
If delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to provide a replacement article. No later than the delivery will be mentioned clearly and comprehensibly that a replacement article will be delivered. For replacement items right of withdrawal cannot be excluded. The cost of any return shipment is at the expense of the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and announced to the entrepreneur, unless explicitly agreed otherwise.
Article 12 – Continuing performance contract: duration, termination, and renewal
Termination: The consumer can terminate at any time a contract that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, subject to the agreed termination rules and a notice period of no more than one month.
The consumer can terminate a contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time by the end of the specified term, subject to the agreed termination rules and a notice period of no more than one month.
The consumer can agree the agreements referred to in the previous paragraphs:
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terminate at any time and not be limited to termination at a specific time or in a specific period;
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at least terminate them in the same way as they entered into them;
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always terminate them with the same notice period as the entrepreneur has stipulated for themselves.
Extension: A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a certain duration.
Notwithstanding the previous paragraph, a contract that has been entered into for a definite period and that extends to the regular delivery of daily and weekly newspapers and magazines may be tacitly renewed for a limited duration of up to three months, if the consumer is this extended agreement by the end of the extension, can terminate with a notice period of no more than one month.
A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month. The notice period is at most three months if the contract is extended for a period of up to one year.
A contract with a limited duration for the regular delivery of daily and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and automatically ends at the end of the trial or introductory period.
Duration: If a contract has a duration of more than one year, after one year the consumer may terminate at any time with a notice period of no more than one month, unless reasonableness and fairness resist the termination before the end of the agreed duration.
Article 13 – Payment
Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period referred to in article 6 paragraph 1. In the event of an agreement to provide a service, this period starts after the consumer has received the confirmation of the agreement.
When selling products to consumers, the general terms and conditions may never stipulate an advance payment of more than 50%. If an advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.
The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
If the consumer does not meet their payment obligation(s) on time, after the entrepreneur has pointed out the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet their payment obligations, after the failure to pay within this 14-day period, the statutory interest is due on the amount owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by them. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% over the next €2,500 and 5% over the next €5,000 with a minimum of €40. The entrepreneur can deviate from the stated amounts and percentages for the benefit of the consumer.
Article 14 – Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.
Complaints about the execution of the contract must be described fully and clearly within a reasonable time submitted to the entrepreneur after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, it becomes a dispute that is susceptible to the dispute settlement.
Article 15 – Disputes
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by United Kingdom law.
Disputes between the consumer and the entrepreneur about the conclusion or implementation of agreements with regard to the products and services to be delivered or delivered by this entrepreneur can be submitted by both the consumer and the entrepreneur to the relevant dispute settlement.
A dispute will only be handled by the disputes committee after the consumer has submitted their complaint to the entrepreneur within a reasonable time.
If the consumer wants to submit a dispute to the disputes committee, the entrepreneur is bound by this choice. If the entrepreneur wants this, the consumer will make a written request to that effect after which the consumer will have 5 weeks to report to the entrepreneur whether they choose to do so or if they want the dispute to be dealt with by the competent court. If the entrepreneur does not hear the choice of the consumer within the period of 5 weeks, the entrepreneur is entitled to submit the dispute to the competent court.
The disputes committee will decide under the conditions as laid down in the regulations of the disputes committee. The decisions of the disputes committee are made by way of binding advice.
The disputes committee will not deal with a dispute or will discontinue the treatment if the entrepreneur has been granted a moratorium on payments, bankruptcy, or final suspension of business operations before the dispute is handled by the disputes committee.
Article 16 – Additional or deviating provisions
Additional or deviating provisions from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.